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all FAQ's

Frequently Asked Questions

How do I order contact lenses?

Ordering contact lenses through Fresh Lens is a simple process:


Browse and Choose:Explore our extensive collection of contact lenses to find the perfect fit for your needs. Whether you're looking for daily, weekly, or monthly lenses, we have a wide range of options to suit your lifestyle.


Enter Your Prescription:Have your prescription details ready? Great! Enter the necessary information during the ordering process. This ensures that you receive lenses tailored to your specific vision requirements.


Add to Cart:Once you've input your prescription, add the selected contact lenses to your cart. Take your time to review your choices and ensure they align with your preferences and prescription needs.


Checkout with Ease:Ready to proceed? Head to the checkout, where you'll provide your shipping details. Our user-friendly interface makes it a breeze to complete your purchase securely. Simply follow the prompts and finalize your order by making a seamless payment.


Remember, it’s important to have a current prescription from your optometrist when ordering contact lenses. Stay safe and take care of your eyes! 👀

How fast will I get my contact lenses?

We understand how important it is to receive your contact lenses quickly and efficiently. At Fresh Lens, we offer several shipping options to ensure your order arrives as promptly as possible.

For Canadian Orders:

  • Your contact lenses will be shipped via Xpresspost and typically take 3-5 business days to arrive from the date of your order. You'll receive a tracking number once your order ships, so you can follow its journey to your doorstep.

For US Orders:

  • We provide three convenient shipping methods to cater to your needs:
  1. USPS Tracked Packet: Your lenses will arrive in 3-5 business days.
  2. Xpresspost USA: A faster option, with delivery in 2-3 business days.
  3. Next Day USA: For the quickest delivery, your lenses will arrive in 1-2 business days.

Regardless of the method you choose, we’ll email you a tracking number once your order ships. Please note that while these are average shipping times, actual delivery may vary slightly. If your prescription is not in stock, it may take an additional 2 business days to order from the manufacturer.

Choose Fresh Lens for reliable and swift delivery of your contact lenses!

How can I renew my expired prescription?

Renewing your expired prescription with Fresh Lens is quick and easy! We offer a free online tool that allows you to update your prescription in just 6 minutes (available for orders over $200).

Here’s how it works:

  1. Take the Test Online: All you need is your phone, computer, and 10 feet of space. The test takes about 6 minutes to complete.
  2. Doctor Reviews Your Results: A licensed optometrist or ophthalmologist in your region will review and approve your results.
  3. Use Your Results: Access your updated prescription anytime through our online portal.


Benefits:

  • Convenient: Complete the test from the comfort of your home.
  • Accessible: Access your prescription anywhere, anytime.
  • Doctor Approved: All prescriptions are issued by licensed eye care professionals.

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