Fresh Lens will pay the return shipping costs if the return is a result of our error. The order must be sent back by regular mail. Please do not send through a courier. Orders must be returned within 30-days of purchase with all packaging in original condition. Please ensure your order is correct upon delivery.
Damaged Lenses: If a lens is found to have a manufacturers defect, please return the box of lenses to Fresh Lens for replacement.
If you need to return an item, you can contact us and request a refund by phone or email. Be sure to include your order number.
We will provide a return shipping label, please do not ship back an order until you reach out to our support team.
: +1 888-699-1963
2631 Quadra St, Victoria, BC
V8T 4E4, Canada
30 N Gould St Ste R, Sheridan, WY
444 Alaska Avenue, Suite #BSG235
Torrance, CA 90503, USA