Shipping

SHIPPING

Please note: All shipping times below are estimates based on average shipping times. Some orders arrive sooner, others later. Fresh Lens makes no guarantees on shipping times. Not all prescriptions are in stock, and may need to be ordered from the manufacturer. This normally takes 2 business days, and the status of your order will remain as "Awaiting Shipment" until we receive them. We do not initiate or carry out deliveries on weekends.

We do not initiate or carry out deliveries on weekends.

Canada

Canadian orders are shipped via Xpresspost. Your contact lens shipment will take on average 3 - 5 business days from the day you order, until the day they arrive. A tracking number will be emailed to you once the order ships.

USA

Fresh Lens offers three shipping methods to the USA.

USPS Tracked Packet - Orders take on average 3 - 5 business days from the day you order, until the day you receive your lenses. A tracking number will be emailed to you once the order ships.

Xpresspost USA - Orders take on average 2 - 3 business days from the day you order, until the day you receive your lenses. A tracking number will be emailed to you once the order ships.

Next Day USA - Orders take on average 1 - 2 business days from the day you order, until the day you receive your lenses. A tracking number will be emailed to you once the order ships.

Lost & Missing Orders

Orders to Canada and the USA are tracked via Canada Post and USPS. Orders shown as 'delivered' will not be refunded. If you feel your order was not delivered, please contact your local Canada Post or USPS office.

Orders that are 'lost' enroute will be reshipped.