can you return contact lenses

Can You Return Contact Lenses?

"Can you return contact lenses?" is a question that pops up in the minds of many eyewear shoppers. Here at Fresh Lens, we know navigating return policies can feel like wading through a sea of fine print.

So, we've used our decades of expertise in the world of contact lens technology to provide an easy-to-understand, comprehensive guide on this topic.

Let's decode the complex world of contact lens returns together, ensuring you make informed choices. 

What this article covers:

Unveiling the Facts: Can You Return Contact Lenses?

It's common knowledge that some people consider contact lenses expensive, making returns a pertinent issue. The answer, though, isn't a straightforward yes or no.

Return policies vary widely among different retailers and depend on several factors. One could ask, "Can you wear the same contact in both eyes?" Generally, yes, but it's often unadvised, especially if your prescription differs for each eye.

return contact lenses

Similarly, while some stores may accept unopened and unused lens returns, others might have a strict no-return policy. So, it's essential to thoroughly read the retailer's return policy before making your purchase.

Trust us, it's better to be safe than sorry when it comes to your eye health and your wallet.

Why Do People Return Contact Lenses?

Common Reasons for Returns

Customers have various reasons for wanting to return their contact lenses.

Incorrect Prescription

It's not uncommon for people to mistakenly order the wrong prescription. Maybe their eyesight has changed, or perhaps they've accidentally mixed up their numbers.

Switching Lens Types

Someone who's used to monthly lenses might find a daily lens uncomfortable and want to switch back.

return unused contact lenses

Discomfort

Every eye is unique. Sometimes, a lens that works well for one person might cause discomfort or even allergic reactions in another.

Product Defect

Though rare, product defects can happen, leading to necessary returns.

In these cases, having a fair and flexible return policy makes a world of difference.

Fresh Lens: Your Reliable Partner for Contact Lens Needs

When it comes to buying contact lenses, you're in good hands with Fresh Lens. We've earned our reputation as the best website to buy contact lenses, and here's why.

Diverse Range of Products

Whether you're in the market for a monthly contact lens or something for shorter-term use, our inventory has you covered. We pride ourselves on our extensive product range, offering various types of lenses from all the top brands of contacts.

Quality You Can Trust

At Fresh Lens, quality is our priority. We collaborate with reputable manufacturers to ensure that you receive authentic products every time you shop with us.

can i return contact lenses

Exceptional Customer Support

Our commitment to you goes beyond selling lenses. We believe in providing complete customer support, whether you need help choosing the right lens or assistance with an existing order. Trust us to make your shopping experience as seamless as possible.

Your eye care needs deserve nothing less than Fresh Lens.

Understanding Fresh Lens Return Policy

Navigating a return policy can sometimes feel like reading a different language. At Fresh Lens, we've simplified the process to ensure utmost transparency and ease.

What We Accept

We accept returns for unopened, unmarked, and undamaged contact lens boxes within 30 days of delivery. It's our way of ensuring you don't pay for something that doesn't work for you.

Easy Returns

To initiate a return, simply get in touch with our customer support team. They'll guide you through the process and provide a return authorization number. Once you send the items back and we confirm their condition, we'll process your refund.

can you exchange contact lenses

Exchanges

Changed your mind about your lenses? No worries. We're happy to help you exchange your unused lenses for something that suits your needs better.

We believe in keeping our return policy user-friendly and customer-centric. That's the Fresh Lens commitment to you.

an you return unopened contact lenses

Conclusion

So there you have it! The complex world of contact lens returns isn't so daunting when you've got the right partner by your side. Remember, informed decisions are the best ones, especially when it comes to eye care.

At Fresh Lens, whether you're a seasoned contact lens wearer or someone exploring this option for the first time, we're here for you.

So why wait? Browse through our extensive selection today and let us help you see the world in a fresh new light. We're just a click away!

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Frequently Asked Questions.

How do I order contact lenses?

Ordering contact lenses through Fresh Lens is a simple process:


Browse and Choose: Explore our extensive collection of contact lenses to find the perfect fit for your needs. Whether you're looking for daily, weekly, or monthly lenses, we have a wide range of options to suit your lifestyle.


Enter Your Prescription: Have your prescription details ready? Great! Enter the necessary information during the ordering process. This ensures that you receive lenses tailored to your specific vision requirements.


Add to Cart: Once you've input your prescription, add the selected contact lenses to your cart. Take your time to review your choices and ensure they align with your preferences and prescription needs.


Checkout with Ease: Ready to proceed? Head to the checkout, where you'll provide your shipping details. Our user-friendly interface makes it a breeze to complete your purchase securely. Simply follow the prompts and finalize your order by making a seamless payment.


Remember, it’s important to have a current prescription from your optometrist when ordering contact lenses. Stay safe and take care of your eyes! 👀

How fast will I get my contact lenses?

We understand how important it is to receive your contact lenses quickly and efficiently. At Fresh Lens, we offer several shipping options to ensure your order arrives as promptly as possible.

For Canadian Orders:

  • Your contact lenses will be shipped via Xpresspost and typically take 3-5 business days to arrive from the date of your order. You'll receive a tracking number once your order ships, so you can follow its journey to your doorstep.

For US Orders:

  • We provide three convenient shipping methods to cater to your needs:
  1. USPS Tracked Packet: Your lenses will arrive in 3-5 business days.
  2. Xpresspost USA: A faster option, with delivery in 2-3 business days.
  3. Next Day USA: For the quickest delivery, your lenses will arrive in 1-2 business days.

Regardless of the method you choose, we’ll email you a tracking number once your order ships. Please note that while these are average shipping times, actual delivery may vary slightly. If your prescription is not in stock, it may take an additional 2 business days to order from the manufacturer.

Choose Fresh Lens for reliable and swift delivery of your contact lenses!

How can I renew my expired prescription?

Renewing your expired prescription with Fresh Lens is quick and easy! We offer a free online tool that allows you to update your prescription in just 6 minutes (available for orders over $200).

Here’s how it works:

  1. Take the Test Online: All you need is your phone, computer, and 10 feet of space. The test takes about 6 minutes to complete.
  2. Doctor Reviews Your Results: A licensed optometrist or ophthalmologist in your region will review and approve your results.
  3. Use Your Results: Access your updated prescription anytime through our online portal.


Benefits:

  • Convenient: Complete the test from the comfort of your home.
  • Accessible: Access your prescription anywhere, anytime.
  • Doctor Approved: All prescriptions are issued by licensed eye care professionals.

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